Ruger Pistol Forums banner
1 - 3 of 3 Posts

·
Registered
Joined
·
201 Posts
Discussion Starter · #1 ·
The subject of Ruger's warranty, or lack thereof has come up before. Here is why they do not offer a written warranty (taken from the owner's manual)....

"WHY NO WARRANTY CARD HAS BEEN PACKED WITH THIS NEW RUGER FIREARM

The Magnuson-Moss Act (Public Law 93-637) does not require any
seller or manufacturer of a consumer product to give a written
warranty. It does provide that if a written warranty is given, it must bedesignated as “limited” or as “full” and sets minimum standards for a “full” warranty. Sturm, Ruger & Company, Inc. has elected not to provide any written warranty, either “limited” or “full”, rather than to attempt to comply with the provisions of the Magnuson-Moss Act andthe regulations issued thereunder. There are certain implied warranties under state law with respect to sales of consumer goods. As the extent and interpretation of these implied warranties varies from state to state, you should refer to your state statutes. Sturm, Ruger & Company wishes to assure its customers of its continued interest in providing service to owners of Ruger firearms."


 

·
Registered
Joined
·
191 Posts
i want to say (but i have no proof) that ruger will service the lcp for a lifetime. any defects, they'll fix, no matter the owner, no matter the timeframe. if kt can.....
 

·
Registered
Joined
·
135 Posts
Well, it doesn't matter because this is a common practice among many firearms makers, Glock included.

Glock only offers the same excuse, but along with a (1) year warranty, and if you buy a factory refurbished model they will offer a lifetime warranity-------screwed up up isn't it.

I had to have warranty work on one of my glocks and it took 3 trips to the factory before they just replaced the gun. i still own and love my glocks.

The bottom line is that from an PR point of view it is really bad for the customer and good for the manufacture but in reality Ruger has stood behind it's costumers as a whole regardless what the card states if that wasn't true then you wouldn't have ever heard of any one person sending any item to the factory for repairs or ruger would not have contacted anyone for recall repairs.
This includes Glock as well, and i can speak from experience the guns are great ,but the customer service needs a tad bit of help.

DON'T WORRY BE HAPPY!!!!!!!!!! at the very least Ruger has prevented you from going thru the dreaded kel-tec required fluff and bluff; which most owners have went thru or sent their firearm to the factory--which has a customer service second to none. keltec would be having any problems with competition if the would have invested time and money in a real quality control and r&d dept instead of beta testing. just my two cents worth!!!!!!!!!
 
1 - 3 of 3 Posts
Top