I received my box from Ruger in the mail yesterday. I was instructed to call Ruger to obtain the shipping label, so I could send my LCP back for the recall. I tried to call five or six times yesterday evening and couldn't even leave a message because the voicemail box was full. I finally got through to a person first thing this morning and the lady said she was e-mailing me my shipping label at that very moment. After several hours I still haven't received the e-mail. so I'm pretty sure it was never sent or she sent it to the wrong person. I have been trying to call back since then and can't get through to a person or even leave a message. It amazes me that a company of this size can't handle something like this. They obviously knew how many pistols they had out there to fix and what that would involve, but they weren't ready for it. I've seen previous posts from various people stating how good Ruger's customer service has been to them, but the only thing I'm going to remember is how it was the first time I had to deal with them. I'm sure there are a lot of other people out there that feel the same way.