[rugardan]

I was wondering how others returns were being handled by ruger. The website says they "will acknowledge receipt of delivery of your firearm at our facility by return mail notification that identifies our shop work order number and date of receipt at our facility"?

I have not heard from them in a month.....not a peep(originally told two weeks to fix)

Your experiences?

 

[HowardCohodas]

Give them a call. The customer service people are great to work with.

 

[kensteele]

if you call ruger customer service, please have your serial number or full name ready. they will be to tell you not only if they rec'd your firearm but also what stage of the repair they are in.

if you called them initially called them to get a return label, you should be able to check ups for the tracking number to see they got your pistol. normally they do not let you know when they send your pistol back but if you call them, they can put a note on your account. i had them send me an email with the tracking number so i would know to be at home to sign for the package.

my repair was around 35 days.

 

[leathersmith]

I never received a repair order notice either, or a response to an email. Called them yesterday. Mines been at Ruger for three weeks. They said it would be two to three more weeks; they are waiting for parts.

 

[F1Rocket]

Finally got my LCP. I was very excited, except I found a defect.
Apparently the slides are finished by hand polishing after the machine work is done. The vertical cuts on the left rear of mine gun are half missing. This makes it very difficult to pull the slide back. The right side is much deeper and therefore more defined, easier to grip. Don't want to be messing about with this under the wrong conditions.

I had fears of sending my brand new, unfired gun away for yet another wait.

Nope, Susan and Mr.Cramer at Ruger are sending me a replacement slide and return envelope for the old one. He said go ahead, use the defective one and enjoy the experience of the LCP.

That is all one could expect from customer service.