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Discussion Starter · #1 ·
I received my new LCP yesterday and I bought the crimson trace laser site at the same time. I had to go to a wedding yesterday, so this morning I anxiously assembled my laser site on my LCP and dry fired the gun ONCE, you read this right; ONCE! Broken trigger immediately! As you might expect, I am not a happy camper; I was looking forward to taking it out today to see how it shot and now, I am sitting here with what looks like a great little weapon that doesn't go bang. I will call Ruger tomorrow and see what they have to say, but I will have a bad taste in my mouth for quite awhile. I bought this gun because of the Ruger reputation for quality and reliability, I would expect they would have better quality systems in house to prevent this kind of out of box failure. I would be interested in hearing from anyone else that has experienced this problem, as well as how well Ruger treated them regarding service. The serial number of my gun is 370-50601, so it looks like this problem is not a new one that is isolated to a single lot of manufacturing.
 

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Call them Monday morning and give them a chance to show you what a great customer service organization those of us who have used it have experienced.

It doesn't help your situation, but with over 50,000 shipped, there have been remarkably few problems. Mine worked out of the box and continues to work. Here's hoping that you too will be there shortly.
 

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not good when any gun breaks--period. be it first 10 shotsd of after 500. If you loose faith in it and don't feel comforatable with it peddle it and move on to something that hopefully works right out of the box. The trigger issues is certainly not an epedimic either, but it is happening and no doubt Ruger is working on it. Still doesn't make it right if your gun breaks down. i will give any gun one time back to get right and then after that it will be peddled. If you call Ruger they will issue a pre-paid pickup on the gun and return it prepaid, That is the best they can do for anyone who has a broken firearm. Over 57,000 lcp's are out there and 1% would be 570 and probably to ruger that is 500 more than they want.

We sometimes read the same post by the same poster on every damn gun forum around, so it seems like it is an epedemic when it is but a handful of people posting and reposting.

Lets remember there are trolls out there that will hammer a product just to entice excitement and provoke arguing, when indeed they never even owned the product. Seen this alot on the kt forum. Read with alittle bit of skepticism on the internet...
 

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I don't know of any gun that can be 100 percent perfect, 100 percent of the time right out of the chute now and forever. Whenever I read problems like this (and I have been on the receiving end myself a few times over the years), I look to see whether it's an isolated, semi-isolated or a systemic repeatable issue because as we all know, "stuff happens." There is nothing to suggest that the broken trigger snafu is a common occurence although at least one other elsiepea member posted a similar problem in another thread/s (KenSteele.). That doesn't mean that either individual should not feel disappointed and frustrated. After all, it's their gun not ours. The plus is that Ruger will make good on it and I suspect before too long, both will be enjoying their LCP's like so many others. We are dealing with an established, reputable company that stands by its products. Give Ruger a chance to make things right.
 

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Discussion Starter · #5 ·
Thanks to all who have replied to my post regarding the out of box broken trigger. What I am getting out of the members who took the time to reply, is Ruger is a GOOD company that stands behind its products. I will post what my experience is when I get this all sorted out. I will call Ruger in the morning and see what they say, I don't know if this is an isolated problem or not, but this is certainly not isolated to my gun, I have found other sites that list similar failures. To the post who inferred this may not be real (my interpretation, may not be what he was trying to communicate); TRUST ME, THIS IS REAL!!
 

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jocko said:
Over 57,000 lcp's are out there and 1% would be 570 and probably to ruger that is 500 more than they want.

We sometimes read the same post by the same poster on every damn gun forum around, so it seems like it is an epedemic when it is but a handful of people posting and reposting.

Lets remember there are trolls out there that will hammer a product just to entice excitement and provoke arguing, when indeed they never even owned the product. Seen this alot on the kt forum. Read with alittle bit of skepticism on the internet...
And, 10% would be even more, an arbitrary number is an arbitrary number - And, where did you gather your information? Is it 100 out of 57,000, or 1,000......... how many?

I get upset about people that didn't have a problem with their particular weapon making a snide insinuation that those that are complaining are a "very small minority, that run from board to board whining about their problem"

My LCP didn't work out of the box either, I returned it to Ruger, they fixed it in three weeks, all at no cost to me, and now it works like it was supposed to when I purchased it.

Personally, I think Ruger rushed the LCP to meet demand, and simply intends to deal with known problems as they arise.......... and, I'd still like to know an accurate percentage of failures per units produced.......

And, before you accuse me of "whining", I own five Ruger's, and I'm satisfied with every one of them, simply disappointed in the problems I encountered with the LCP.
 

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Just a thought------we know that the LCP and the Kel-Tec share design ideas :eek: and my Kel-Tec's manual recommends not dry firing it. Maybe they are close enough in design that the LCP should also not be dry fired.


Z
 

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This is somewhat disturbing. I thought the failure of the trgger pivot was resolved mid-summer.

I purchased SN 370-53722 a week ago and just put the 300th round through it this afternoon. No problems of any kind.
Have shot S&B, Federal, and WWB.

I have also dry fired it at least 100 times ( part of my routine practice and familiarization with a new piece.)

I have also racked the slide an additional 2-300 times (again, part of the break-in.)

What concerns me is the fact that evidently the failure problem has not been resolved. Will my pistol break after round 301?

Although I haven't used mine enough to start carrying it, it's imperative I have confidence in my carry piece... whatever it is.

Comments?

Regards.
 

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Bucket, I would not worry about something that has not occurred. Shoot your gun like you own it/stole it and I wouldn't be concerned. The odds are in well in your favor that you will NOT experience a problem. I have already put 800 rounds through my LCP without a hitch. And there is a well-substantiated story of someone who put 42,000 rounds through his LCP.

As to what is the percentage of problem guns leaving the factory, it is impossible to quantify and naturally Ruger would never release that information but....there is a failure rate associated with any commercial product typically low with an established company incorporating sound quality control. I had a brand new extractor break in a $3,000 custom 1911 after only 200 rounds. Stuff happens and despite the dissapointing accounts of others, I am convinced such problems are the exception rather than the rule. Keep in mind how many LCPs are leaving the factory - the demand for this gun is unprecidented and even if a small percentage develop problems, Ruger does not have an unlimited tech staff - it is enough to delay the repair/receipt of your gun for a few weeks. It's not just a question of repairing the problem but there is test firing and a careful once over of the gun itself. Shoot your gun and enjoy it. Compared to the problems that existed with the early Keltec P3AT's, the Ruger LCP is comparatively problem-free for the overwhelming majority of folks. For those members who are experiencing problems, yes we "feel your pain" but we are confident your gun will be repaired to your satisfaction and all will again be well with the world.
 

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Hog rider. My point was that we don't know how many are defective, For Ruger 1 is to many . I have had defective guns in the past, some damn expensive ones. Para comes to mind in the past year, sent it back 3 times before I could peddle it with a clear conscience. Still IMO a great gun , just mine didn't work right. It happens. I own a Kahr PM9 wiht 15,800 rounds through it. Never had one issue. I read where others have. I feel sorry for them. Not a ow priced gunt o have any issue with but it happens. My lcp has 1350 flawelss round sthrugh it. i hve no quarrels witht he trigger pivot breaking on mine. I cannot forsee the un known. If it happens I will fix it. Why do parts break??? Napa would be out of business, advantage auto would cease to exist.. if parts didn't go bad...

08 105th flhx owner
 

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I waited for six months for mine to break (trigger) at 98 rounds, gonna be hard to carry knowing that, back to the j frame
 

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Discussion Starter · #12 ·
:( Well go figure; today is a federal holiday and guess who is closed: The Federal Government and Ruger :) There just isn't any justice when it comes to getting things resolved. I see there is a lot of discussion regarding this issue, and I understand why. If you are buying the gun to carry, IT HAS TO BE RELIABLE! This is similar to a heart defibrillator not working following a heart attack; this is life and death and that demands a highly reliable product to instill the confidence in the weapon you choose to carry. I am a Quality and Reliability manager for a large global electronics company, and you bet your ass that we life test every design to detect early life failures before we release our products (no we don't manufacture heart defibrillator's), but our reputation is built on reliability. This defect seems like it should have surfaced in Ruger's life testing if they performed one. If they didn't, they should have. In any case, I will call Ruger in the morning and give them a chance to defend themselves (no pun intended). I will keep you posted on my experience.

Thanks to all who have replied to this post!!!
 

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xistorman,
I hope all works out Ok with the LCP. I know how frustrating it is to have something new break, and then to twist the knife more you have to wait an extra day to begin the process of getting it fixed! You hang in there buddy and keep us updated on the progress.
 

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Discussion Starter · #14 ·
:) Called Ruger this morning and got the service department; all they would say about the problem was send it in and they will repair it. I asked to have a technician call me and within two hours one did (that is a good sign). He committed to letting me know the root cause of the problem post repair and to re instill my faith in the LCP, he said he would send some comments on the root cause and corrective action they put into place to prevent re-occurrence of this problem. They emailed me a shipping label and I am on my way to UPS to ship it out. My initial reaction is GREAT CUSTOMER SERVICE!!! They could not commit to a turnaround time for the repair, but indicated it would be two to three weeks due to the service backlog (what ever that means). I will keep all posted as to my experience; but so far, they have met my expectations!
 

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xistorman said:
:( Well go figure; today is a federal holiday and guess who is closed: The Federal Government and Ruger :) There just isn't any justice when it comes to getting things resolved. I see there is a lot of discussion regarding this issue, and I understand why. If you are buying the gun to carry, IT HAS TO BE RELIABLE! This is similar to a heart defibrillator not working following a heart attack; this is life and death and that demands a highly reliable product to instill the confidence in the weapon you choose to carry. I am a Quality and Reliability manager for a large global electronics company, and you bet your ass that we life test every design to detect early life failures before we release our products (no we don't manufacture heart defibrillator's), but our reputation is built on reliability. This defect seems like it should have surfaced in Ruger's life testing if they performed one. If they didn't, they should have. In any case, I will call Ruger in the morning and give them a chance to defend themselves (no pun intended). I will keep you posted on my experience.

Thanks to all who have replied to this post!!!
are u also telling me that you have no issues with your electronics failing??? You do your best to catch them but you also can't catch all. PUBLIC WILL THOUGH. With the lcp, it is very evident that Ruger did not catch it, as we do have over 60,000 out there with no failures and now that Ruger knows of the issue, there is no doubt they are working on it. they don't make that part and my bet that part is vendored in by the thousands. It just happens, not good but it happens..
 

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If a "vendored" part on my Ford truck breaks, I'm not blaming Jose in Juarez.........

Ford advertises those trucks as "BUILT FORD TOUGH", they don't qualify that by saying, "with the exception of the following vendored parts"

Ruger advertises the "ruggedness and reliability" of their pistols, matter of fact, those two words are used in print ads for the LCP itself...........

Still boils down to an issues of confidence. If a part on my Ford breaks, I can always walk home............. If a part on my LCP breaks, in a SD scenario, I may be done walking....... forever.

It's still my position that Ruger simply rushed the weapon to meet market demand................. the lucky individuals are those that have a problem, discover it, and have Ruger address the issue....... the unlucky SOB, or SOBETTE, is going to be the person that has the failure during a life or death situation!

And, there ain't no other reason to buy an LCP, except for self defense............

Of course, that's simply my opinion
 

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my broken trigger lcp was rec'd by prescott on 9/15 and they promise to have it back in my hands on 10/17. that makes 35 days turnaround for me without my pistol.
 

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Hog, I understand but....show me one gun whether it cost $300 or $3000 that you don't run the same risk becuase I have had it happen to a $3000 gun. I got it fixed, the company which shall remain nameless was a pleasure to work with and I got on with my life. I also had other guns to fill the void while it was being repaired. Life ain't fair and when you are on the receiving end, it's disappointed/frustrating and there is a need to let everyone know about it - we empathize with you. A bad part in a car can get you killed too by the way. I had a software problem in a Cooper S that caused the car to turn off while in "mid flight" - not good. Software upgraded by the dealer and all was well again. Rule of thumb here, me think anyway, is always have a backup weapon ready to go in case your primary gets sick. Odds are however and it's certainly true in the case of the LCP, that your gun will function fine today and long after you and I are history. I have 800 rounds through my LCP. Part of my practice routine is to fire as fast as I can and I have yet to experience a trigger problem. Your claim that Ruger rushed the gun to market is conjecture on your part and it's light years ahead of the early P3AT's in terms of out-of-the-box reliability. But as an aside, think of all the guns in the last few years that have had improvements made to them subsequent to their introduction, the Kahr PM9, the S&W M&P, Glock, etc. etc. Hang in there is all I can say, this too shall pass as disapointing as it may seem.
 

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Nobody want's to have a broken anything, be it a gun, refrig, car, tv, but it happens. If you think Ruger rushed the lcp out, that is Ok to, its your opinion. there is over 60,000 of those rushed guns out there and 95% are more than likely completely satisfied. You ain't the first to have an issue with the lcp and certainly you won't be the last, they are guns made out of parts and parts break. Now that being said if you don't trust the lcp, then please just peddle it and get a gun that you are totally comfortable with. No one on this forum can make the "pain" go away.

There is no sin in selling your lcp, some don't like the trigger system--answer then peddle it, some don't like the recoil--answer peddle it. It is not the gun for all as many have come on here and so expressed. I love my Kahr PM9, many called the PM9 a POS gun right out of the box. If one gun was simply the best and filled all needs it would be so much easier for everyone but it isn't.
I owned a $900 opara carry 9 that I loved to shoot. The most accurate 1911 style lda I ever owned. It just didn't perform as I thought it should I gave it 3 trips back then peddled it. It takes me awhile to learn I guess but I won't go through that stuff anymore. I will give any gun I own and like a one time trip back to the facotry for an issue, after taht if it doesn't live up to what I think it should I will peddle it and move on. I still brag to those on the 1911 Para forum that I loved my carry 9 but it just didn't work right after 3 times back. I canonly expressmy Para experience as I read many many who own the carry 9 ahnd just love it to death.
I feel the same way about my lcp, it has worked out of the box for 1350 flawelss rounds, I in my opinion think it is miles ahead of the kt 380. I think Ruger has and is listening and also learning from the lcp owners to. They immediately milled the frame out when they found out they had a banging/peening frame issue, They have now addressed the throating of the barrel and have done some type of extractor modifications to accomadate different ammo sensitivitys. they upgraded the slidle lock lever from something that was a bitch to work correctly to something that is just now half a bitch to work correctly. The trigger pivot breakage that seems to be most of the talking subject anymore, I cannot say what they have done there, as more than likely any upgrade part there will look exactly the same but probably be of better material.



I feel your pain to hear your ruger is going to take 30 plus days to get back. Wish everyone could push a button and you have it tomorrow--ain't gonna happen. I once owned 3 kt's hate to say it but sent them all back a total of 17 times and I can't remember getting anyone of them back faster than 4 weeks and a few took 8 weeks. Was I happy,,, no!

I trust my lcp, if I didn't I would not own it-period..
 

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Hog Rider said:
If a "vendored" part on my Ford truck breaks, I'm not blaming Jose in Juarez.........

Ford advertises those trucks as "BUILT FORD TOUGH", they don't qualify that by saying, "with the exception of the following vendored parts"

Ruger advertises the "ruggedness and reliability" of their pistols, matter of fact, those two words are used in print ads for the LCP itself...........

Still boils down to an issues of confidence. If a part on my Ford breaks, I can always walk home............. If a part on my LCP breaks, in a SD scenario, I may be done walking....... forever.

It's still my position that Ruger simply rushed the weapon to meet market demand................. the lucky individuals are those that have a problem, discover it, and have Ruger address the issue....... the unlucky SOB, or SOBETTE, is going to be the person that has the failure during a life or death situation!

And, there ain't no other reason to buy an LCP, except for self defense............

Of course, that's simply my opinion
and ford, like gm and chrysler and toyoto have factory recalls to due to "bad" vendor parts. It just happens
 
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